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Thank you for shopping with Bon Vivant`W. Here is what applies if you change your mind.

Cancelling a pre order

You may cancel your pre order for a full refund at any time before it ships. Write to us at hello@bonvivantw.com and we take care of it.

Changing your mind after delivery

As a consumer you have a statutory right of withdrawal of 14 days from the day you receive your order. You do not need to give a reason.

Write to us at hello@bonvivantw.com within those 14 days to let us know. You may use the standard withdrawal form, but you do not have to. Once you have told us, you have a further 14 days to send the product back.

What can be returned

For hygiene reasons, products with a broken seal cannot be returned once opened.

You are welcome to handle the product to see what it is, the way you would in a shop. If it has been handled beyond that and its value has been reduced, we may deduct the difference from your refund.

If you received a gift with your purchase, we kindly ask you to return that as well.

Return shipping

You pay the cost of sending the product back to us.

Refunds

We refund you within 14 days of receiving your return, and always within 14 days of receiving proof that you have sent it.

Your refund includes the price of the product and the standard delivery cost you paid when you ordered. If you chose a faster or more expensive delivery option, we refund the standard cost.

Refunds are issued to the same payment method you used at the time of purchase.

If something is wrong with your order

If your balm arrives damaged, faulty or is not what you ordered, write to us at hello@bonvivantw.com and we will make it right. This is separate from changing your mind, and your statutory rights are not affected.

Where this applies

This policy applies to orders delivered to Sweden, Denmark, Finland, France, Germany and the Netherlands.

Questions

Reach out to us any time at hello@bonvivantw.com. We are here.

One balm, many moments.